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홍성숙:Hong Seong-Suk
권명순:Kwon Myung-Soon
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Abstract
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Purpose: The study is to identify a correlation among hospital nurses’ emotional labor, social support and organizational commitment and to analyze the effects on organizational commitment.
Methods: The participants are 300 nurses working at two general hospitals located in Gyeonggi-do, who agreed to join the study. Data collection were done from July to September in 2014. The collected data are analyzed a descriptive statistic, t-test, ANOVA, Scheffe test, Pearson’s correlation coefficient, and multiple regression and SPSS/WIN 15.0 Program was used in the process.
Results: Organizational commitment was negatively correlated with emotional works but it was positively correlated with social support. The factors affecting organizational commitment were informational support and evaluative support which were sub-domain of social support as well as level of emotional expression which was a sub-domain of emotional works, their positions and level of education.
Conclusion: To increase the level of an organizational commitment, a method of coping in difficult situations and information relating to private assessments is recommended. Also, the organization should prepare a plan that members can properly manage their emotions face-to-face with clients.
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KeyWords
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감정노동, 사회적 지지, 조직몰입
Emotional labor, Social support, Organizational commitment
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원문 및 링크아웃 정보
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등재저널 정보
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